Fido - Banking the Unbanked - Recovery Representative

Recovery Representative



There are 2B adults worldwide that don’t have a bank account. 2B. That’s ~40% of the world’s 

adult population. 350M of these live in Sub Saharan Africa. They are hardworking, young, 

connected adults that are invisible to the traditional banking system. Fido is changing that. We 

are building a borderless digital bank so that everyone can access financial products like credit, 

savings, and payments that make lives easier and better.

 Are you tired of building boring enterprise software? Want to be an early employee in a unique 

consumer brand? Want to do work that has an impact on society? Join us. We build consumer 

products that are powered by a magical cocktail of real time mission critical ML models, 

behavioral psychology and financial engineering. We promote meritocracy, decide fast and 

commit, and worship data. Come join us as one of our early team members.

Join our mission to make financial services accessible and improve the lives of millions of people in Africa and emerging markets.


The Recovery Executive is responsible for managing and undertaking a collections process

for debts that have been allocated to him/her. He/she will utilize best practice processes and

techniques, as well as information at hand, to positively influence debtors to maximize

payment of debt over the shortest period of time. The recovery executive is the front face of the 

business therefore it is important to communicate courteously with debtors by telephone, letter, 

email or by text. It is important to build a positive relationship as well as investigate, respond to, 

and progress issues and queries to a successful conclusion at the earliest time. The recovery 

executive needs to display a positive attitude and a team ethos and work effectively under 

pressure and handle conflict situations whilst always remaining professional. The recovery 

executive also needs to be enquiring and recognize the importance of best collections practice 

and procedures, as well as have a strong focus on achieving collection of debt in a proficient 

and effective manner.


  • Bachelor’s Degree/HND qualification
  • Proficiency in Microsoft Office Applications
  • Strong written and verbal communication 
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • A patient and empathetic attitude
  • Strong time management and organizational skills
  • Adaptability and flexibility
  • Ability to work in a fast-paced environment
  • Unquestionable integrity in handling sensitive and confidential information
  • Comfortable working during the weekend.